Page 196 - OP DSD 2022 FINAL FINAL

ANNUAL OPERATIONAL PLAN 2022/2023

Outcome Empowered, resilient individuals, families and sustainable communities.
Output Output Indicator Annual Target Quarterly Target Activities Timeframe Budget per Dependencies Responsibility
Activity
Publication of newly New forms and New forms and New forms 1 April 2022 – 31 R20 000 Availability of Director: Pre-Adju-
designed appeal forms, pamphlets dis- pamphlets dis- distributed to all March 2023 forms including dication & Opera-
pamphlets and posters tributed to SASSA tributed to SASSA offices. online access. tions
local offices and local offices and 1 June 2022 – 31
stakeholders’ stakeholders’ Pamphlets and March 2022 Availability of DD: Pre-Adjudication
offices offices posters in all batches in pre- & Operations
languages dis- R340 000 ferred languages.
tributed
Communication Plan on Implementation Implementation Communication 1 April 2022 – 31 R0 Support from Director: Pre-Adju-
appeals awareness. of Communica- of Communication messages devel- March 2023 Communication dication & Opera-
tion Plan. Plan. oped. Unit tions

Joint communi- Cooperation from
cation strategy SASSA
with SASSA

Key Risks: Operational

Outcome Output Activities Risk Description Root causes Consequenc- IR Existing RI Risk Action Action Action Action
es controls Owner Plans Start Owner Due Date
Date
Appeals adju- Operationali- Inability to tim- Poor mainte- Inability High Compli- High Mokoele Procure- 1 April Director: 31 March
dicated within sation of ABIS eously deal with nance of the to manage ance to the MJ ment of 2022 – 31 Pre-Adju- 2022
ninety (90) days throughout all appeals within system. non-com- regulatory support March dication
of receipt by the workstreams / the ninety (90) pliance with framework and main- 2023 & Opera-
Tribunal day period. Network ca- operational and SOPs tenance tions
norms and
Electronic pability and standards to ensure contract
management infrastructure within that new
of social assis- challenges various appeals are
tance appeals workstreams dealt with
records and Non- installation resulting in timeously.
business pro- of new software non-compli-
ance to the
cesses. licenses due to ninety (90)
delays in reloca- day period.
tion.
Inability to
capture re-
cords into the
database.
Risk of
duplicates
/ increased
litigation.

196