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ANNUAL OPERATIONAL PLAN 2022/2023

BRANCH: COMPREHENSIVE SOCIAL SECURITY
Sub-Programme: Appeals Adjudication

Purpose: To provide a fair and just adjudication service for social assistance related appeals

Outcome Empowered, resilient individuals, families and sustainable communities.
Output Output Indicator Annual Target Quarterly Target Activities Timeframe Budget per Dependencies Responsibility
Activity
Appeals adjudicated % of appeals adjudicated Adjudicate 70% Adjudicate 70% Ensure appeals 1 April 2022 – 31 R1 323 000 Improved access Director: Pre-Adju-
within ninety (90) within ninety (90) days of of appeals within of appeals within are registered, March 2023 to SASSA Records dication & Opera-
days of receipt receipt ninety (90) days nine (90) days of critical records Management Cen- tions
of receipt. receipt. obtained and tres and System.
submitted within DD’s: Pre-Adjudica-
(As per 2022/23 thirty (30) days SASSA providing tion & Operations
APP) to Legal Case records within
Assessment agreed time- Provincial Coordi-
frames. nators

Support staff within
Pre-Adj & Opera-
tions
Ensure legal 1 April 2022 – 31 R0 Complete file from Director: Legal Case
case assessment March 2023 Pre-Adjudication Assessment & Adju-
of appeal within & Operations dication (LCA)
five (5) working
days from re- Support from DD: Pre-Adjudication
ceipt from P/A Staff & Operations & AO
Ensure medical 1 April 2022 – 31 R2 876 000 Complete Medical Director: Medical
adjudication by March 2023 Records informa- Case Assessment &
Medical Panel tion. Adjudication (MCA)
Member within
seven (7) working Availability of Support staff: MCA
days of receipt Panel Members
from LCA
Support from
Staff

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