Page 193 - OP DSD 2022 FINAL FINAL

ANNUAL OPERATIONAL PLAN 2022/2023

Outcome Empowered, resilient individuals, families and sustainable communities.
Output Output Indicator Annual Target Quarterly Target Activities Timeframe Budget per Dependencies Responsibility
Activity
SRD Appeals adjudi- % of SRD Appeals adju- Adjudicate 70% Adjudicate 70% of Ensure appeals 1 April 2022 – 31 R447 700 Access to the Director: Pre-Adju-
cated within sixty (60) dicated within sixty (60) of SRD appeals SRD appeals within received via the March 2023 SASSA electronic dication & Opera-
days of receipt days of receipt within sixty (60) sixty (60) days of electronic plat- system/platform tions
days of receipt. receipt. form are con- and available
sidered against databases
the available
information on
existing elec-
tronic platform
Ensure appoint- Timeous selection Submission of 1 April 2022 – 30 R200 000 SCM to assist with Director: LCA & Adj
ment of suitably and appointment memo to the May 2022 advertisement
qualified persons of suitable Panel Minister, togeth- process
as members of Members er with list of
the Tribunal to recommended Resource (finan-
consider SRD candidates cial)
Appeals
Development of Contract (Terms 1 April 2022 – 31 R0 Computer access Director: LCA & Adj
Contract (Terms & & Conditions) May 2022
Conditions) Legal Services

Ensure training Training of ITSAA Training based 1 April – 30 June R0 Finalised SRD Director: Pre-Adju-
of ITSAA & DSD & DSD Customer on SRD Regula- 2022 Regulations and dication & Opera-
Customer Care Care tions and Proce- SRD Procedure tions
staff dural Manual Manual
Availability of
staff DD’s: Pre-Adjudica-
tion & Operations
Communication Draft Communi- Communication 1 April – 30 June R0 Communication CSS & Communica-
Strategy relating cation Strategy Strategy re SRD 2022 Unit tion Unit
to SRD Appeals together with Com-
munication Unit
re SRD Appeals
Processes
Align new Appeal Amend draft Ap- Amended Appeal 1 April – 30 June R0 ITSAA / SA Policy / Director: LCA &
Regulations peal Regulations Regulations 2022 Legal Services Adjudication
to incorporate
member of civil Dir: Pre-Adjudica-
society (for SRD tion
Appeals)

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