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PART A: GENERAL INFORMATION

7 STRATEGIC OVERVIEW

Mandate Impact and Outcomes

The DSD provides social protection services and leads government The Department has identified and committed itself to the impact
efforts to forge partnerships through which vulnerable individuals, statement and outcomes.
groups and communities become capable and self-reliant
participants in their own development. Impact Statement:
• Improved quality of life for the poor and vulnerable.
Vision
Outcomes:
A caring and self-reliant society. • Reduced levels of poverty, inequality, vulnerability and social
ills.
Mission • Empowered, resilient individuals, families and sustainable
communities.
Provision of integrated, comprehensive and sustainable social • Functional, efficient and integrated sector.
development services.

Values

• Respect – showing due regard for the rights and obligations
of others
• Equality and equity – treating everyone fairly and equally
• Accountability – taking ownership for decisions and actions
and accepting the consequences that come with them
• Caring – showing sympathy and concern; embodying heart for
all stakeholders and beneficiaries
• Human dignity – respecting everyone’s human rights

Principles guiding how we work

The DSD operates according to the following principles:
• Batho Pele principles – The Batho Pele principles aim to
enhance the quality and accessibility of government services
by improving efficiency and accountability to the recipients of
public goods and services.
• Social justice - Social justice is a concept of fair and just
relations between the individual and society. People should
have equal access to wealth, health, well-being, justice, and
opportunity.
• Human rights - are rights inherent to all human beings,
regardless of race, sex, nationality, ethnicity, language, religion,
or any other status. It includes the right to life and liberty,
freedom from slavery and torture, freedom of opinion and
expression, the right to work and education, and many more.
• Good Governance - describes how the Department will conduct
public affairs and manage public resources effectively and
responsibly.
• Collaboration - the process of two or more people or
organizations working together to complete a task or achieve
a goal.
• Discipline - the practice of training people to obey rules or a
code of behaviour, using punishment to correct disobedience.

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