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DEPARTMENT OF SOCIAL DEVELOPMENT

Reporting Cycle • Quarterly
Desired performance • The actual performance which is higher than the targeted
performance is desirable
Indicator Responsibility • DDG: Comprehensive Social Security
Indicator Title % of appeals adjudicated within 90 days of receipt
Definition • The percentage of total appeals, relating to social assistance grants,
adjudicated and decisions issued within 90 days of receipt thereof
by the Appeals Tribunal
Source of data • Batch Control Sheets / Management Reports
• Appeal files
• Appeal files from SASSA
Method of Calculation / Assessment • Quantitative
• Manually / Electronically (Number of total appeals adjudicated within
90days divided by total number of appeals adjudicated times 100)

P = A 90days X 100 B
• P is the percentage of total appeals adjudicated within 90 days
• A 90days is the number of appeals adjudicated within 90 days
• B is the total number of appeals adjudicated over reporting period
Means of verification • Appeal register
• Appeals batches (list of cases)
Assumptions • Complete records received from SASSA within stipulated time for
adjudication process
• Correct data
Disaggregation of Beneficiaries (where • Children
applicable) • Children with disabilities
• Persons with disabilities
• Older persons
Spatial Transformation (where • N/A
applicable)
Calculation Type • Cumulative year-end
Reporting Cycle • Quarterly
Desired performance • Actual performance that is higher than targeted performance is
desirable
Indicator Responsibility • DDG: Comprehensive Social Security
Indicator Title Audit report on the Social Assistance Frameworks and Systems
produced
Definition • To carry out audits to ensure compliance with internal controls,
regulations and laws in relation with the Social Assistance
Frameworks and Systems
Source of data • Grants Payment Systems, financial transactions, beneficiary files,
SOCPEN reports, physical verification and observation
Method of Calculation / Assessment • Qualitative
Means of verification • Audit Reports
Assumptions • Entire transaction population for:
• Social grants beneficiaries
• Social assistance transfer of funds
• Social assistance debtors
Disaggregation of Beneficiaries (where • N/A
applicable)
Spatial Transformation (where • N/A
applicable)
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ANNUAL PERFORMANCE PLAN